Subscriptions and Tier Offerings

You can view your subscription details in the Billing tab of the Administration page.

Cascade has several tiers that offer various features, including Free Teams, Essentials and Enterprise+. We offer a trial period of 14 days which allows you to explore all the features that would be available to you in paid tier as well. Once the trial period is over, or you exceed the allowed number of users/functionalities, you can upgrade to keep working on our platform.

How do I upgrade?

If you are on Free Teams or still trialing with Cascade and want to upgrade, you can do so by clicking on the plan indicator on the left navigation menu. This may say "Paid tier" Trial or Upgrade to "Paid tier" depending on how long your account has existed.

Online activation requires a credit card. Paying by invoice is only available to accounts with 20+ users.

Cascade comes in a few different tiers, each designed to support teams according to their scale and goals. You can choose between a monthly or yearly subscription.

See Cascade Pricing for up-to-date information on tier offerings.

While the Free Teams tier is ideal for small businesses or teams who need a great platform to help them execute their strategy, the Essentials and Enterprise+ tier is built for larger organizations, comes with unlimited users, plans, reports, and dashboards, advanced integrations, SSO, and a dedicated Customer Success Manager. Please click Contact Us to talk to any of our experienced Customer Experience persons to know more about this.

What happens once the trial period is over?

After your trial period is over or if you're downgrading from paid to free tier, you'll still have all the data in your workspace, but you'll not be able to enjoy any of the paid tier benefits. All your data that you saved in the trial period will be safe with us, and once you upgrade to paid tier, you'll be able to view and access all that.

• If you had renamed parts of your strategy model (objectives as outcomes, actions as tasks, etc.,), once the trial period is over or when you downgrade, it'll revert back to Cascade's original strategy model. If you upgrade, then the names will be reverted to how you renamed those earlier.

• Or, if you've added risks, once you downgrade, while you'll still be able to see them, you'll not be able to edit or manage them.

• With regards to users, if you had added more than five users, once your trial is over, you'll not be able to add any new users unless you delete the existing users, and the users in the workspace is less than three.

  • However, the existing users would still have the same access according to their roles.

• With respect to dashboards, you'll not be able to add any more dashboards if you already have more than the allowed two dashboards for free tier. Also, you'll not be able to configure more than four widgets.

  • However, in the existing dashboards, you'll be allowed to edit only the recently updated four widgets. You can delete the existing dashboards to create new ones.

• It's the same case with reports. However, you can delete the existing reports to add new ones but just remember that you can only have two reports with just two tables. Though you'll be able to see all the table columns that're available, you'll not be allowed to choose more than five.

• Note that, in the existing reports and dashboards, the data will sync and be up-to-date though you'll not be able to interact with those beyond the two recently added dashboards and reports.