SSO
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      Setting up Single Sign-On (SSO)

      Supported Identity Providers

      Cascade supports any SAML 2.0 compliant identity provider. Below are some of the most commonly used providers that integrate seamlessly with our platform:

      If your organization uses a different identity provider that supports SAML 2.0, don't worry—Cascade can integrate with it as well.

      Steps to Set Up SSO

      1. Contact the Cascade Team
      2. Configure SAML 2.0 with Your Identity Provider
      3. Share Your Identity Provider’s Information
      4. Testing and Verification

       

       

      Step 1: Contact the Cascade Team

      To start the SSO setup process, reach out to the Cascade Team at [support@cascade.com]. We will provide you with the necessary details, including:

      • Entity ID
      • ACS (Assertion Consumer Service) / Reply URL

      You will use this information to configure the SAML 2.0 connection with your identity provider.

      Step 2: Configure SAML 2.0 with Your Identity Provider

      Once you have received the Entity ID and ACS URL, you will need to configure the SSO application with your identity provider. The specifics of this setup will vary depending on the provider you are using.

      We offer a support article for Microsoft Entra ID to assist with this process (Linked here)

      Step 3: Share Your Identity Provider’s Information

      After you have completed the configuration, please send the following back to your Cascade point of contact:

      • Metadata URL or file
      • x.509 Certificate

      Step 4: Testing and Verification

      Once we’ve received your information, the Cascade Team will complete the setup on our end. We will then work closely with you to test the integration and ensure that all users can sign in smoothly using SSO.

      For more details on next steps, please refer to our support article, First Login After Setting Up Single Sign-On.

       

       

      FAQs

      What attributes can I use for my SSO mapping?

      We can adjust your SSO connection to use almost any attribute of your choice, with the most common options being the email address or name identifier. Whichever attribute you choose, it must match the user’s email address registered in Cascade to ensure a successful connection.

       

      Does my Subscription Tier include access to SSO?

      SSO is available for users with our Enterprise+ or Essentials subscription tiers.

       

      Does SSO apply to the entire account or individual users?

      SSO is configured at the account level, meaning it will apply to all users within the account once it is set up.

       

      What should I do if I or other users are unable to log in?

      To ensure access to the platform, please verify that each user has completed the following steps:

      • Accepted their invitation (Note: invitations expire after 30 days)
      • Entered and submitted a job title during the account creation process
      • Has an "Enabled" user status

       

       

       

      Need Assistance?
      If you have any questions or need further guidance throughout the setup process, don’t hesitate to contact us at [support@cascade.com]. We're here to help ensure a smooth and secure SSO experience for your organization.