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First Login After Setting Up Single Sign-On (SSO)

Once your SAML Single Sign-On (SSO) connection is set up, you’ll need to follow a few simple steps to link your account for the first time. Depending on whether you already have a profile in Cascade, the process may vary slightly. After completing the initial setup, future logins will be seamless and require minimal input. Follow the instructions below to ensure a smooth initial login experience.

For users with existing profiles:

  1. Navigate to Cascade

  2. Log Out if Currently Logged In

    • If you are already signed in, please log out of your session to start the SSO setup from scratch

  3. Enter Your Email Address

    • On the login screen, input your email address in the designated field and click Continue

  4. Sign in via your company's login page

    • You will be automatically redirected to your company's login page where you will input in your company credentials

      * You may flow through this step automatically

  5. You will be rerouted back into Cascade where you will now have your user fully SSO enabled! 
    • You will only need to input your email address into Cascade's login page going forward

For users without existing profiles:

  1. Accept Your Cascade Invitation

    • Begin by accepting your invitation to join your Cascade workspace.

  2. Sign in via your company's login page

    • You will be automatically redirected to your company's login page where you will input in your company credentials

      * You may flow through this step automatically

  3. Complete Profile Setup

    • Once routed into the platform, you’ll be asked to provide your job title to complete your profile setup.

      *This step is vital to complete!
  4. Access the System

      • After completing the setup, you will be routed into Cascade.

 

Future Logins with SSO

Now that SSO is enabled, future logins are streamlined. On subsequent logins, you will only need to enter your email address. Once you do, you’ll be automatically routed into the system—no additional credentials required.

Please feel free to contact our support team [support@cascade.app] if you encounter any issues. Enjoy the convenience of seamless access with SSO!

 

 

FAQs

What should I do if I or other users are unable to log in?

To ensure access to the platform, please verify that each user has completed the following steps:

  • Accepted their invitation (Note: invitations expire after 30 days)
  • Entered and submitted a job title
  • Has an "Enabled" user status

Does SSO apply to the entire account or individual users?

SSO is configured at the account level, meaning it will apply to all users within the account once it is set up.

 

Need Assistance?
If you have any questions or need further guidance throughout the setup process, don’t hesitate to contact us at [support@cascade.app]. We're here to help ensure a smooth and secure SSO experience for your organization.