Once your SAML Single Sign-On (SSO) connection is set up, you’ll need to follow a few simple steps to link your account for the first time. Depending on whether you already have a profile in Cascade, the process may vary slightly. After completing the initial setup, future logins will be seamless and require minimal input. Follow the instructions below to ensure a smooth initial login experience.
For users with existing profiles:
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Navigate to Cascade
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Go to go.cascade.app.
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Log Out if Currently Logged In
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If you are already signed in, please log out of your session to start the SSO setup from scratch.
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Enter Your Email Address
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On the login screen, input your email address in the designated field and click Continue.
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Account Linking process
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You will be automatically redirected to a screen labeled Account Linking.
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Re-enter Your Email and Password
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For verification purposes, you will be prompted to enter your email address and password once more.
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Access the System
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Upon successful verification, you will be automatically routed into Cascade.
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For users without existing profiles:
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Accept Your Cascade Invitation
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Begin by accepting your invitation to join your Cascade workspace.
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Sign In to Your Identity Provider
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If you’re not already signed into your identity provider, you’ll be prompted to do so.
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Complete Profile Setup
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Once routed into the platform, you’ll be asked to provide your job title to complete your profile setup.
This step is vital to complete!
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Access the System
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After completing the setup, you will be routed into Cascade.
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Future Logins with SSO
Now that SSO is enabled, future logins are streamlined. On subsequent logins, you will only need to enter your email address. Once you do, you’ll be automatically routed into the system—no additional credentials required.
Please feel free to contact our support team [support@cascade.app] if you encounter any issues. Enjoy the convenience of seamless access with SSO!
FAQs
What should I do if I or other users are unable to log in?
To ensure access to the platform, please verify that each user has completed the following steps:
- Accepted their invitation (Note: invitations expire after 30 days)
- Entered and submitted a job title
- Has an "Enabled" user status
Does SSO apply to the entire account or individual users?
SSO is configured at the account level, meaning it will apply to all users within the account once it is set up.
Need Assistance?
If you have any questions or need further guidance throughout the setup process, don’t hesitate to contact us at [support@cascade.com]. We're here to help ensure a smooth and secure SSO experience for your organization.