Does Cascade Support Multilingual?
  • 10 May 2023
  • 2 Minutes to read
  • Contributors

Does Cascade Support Multilingual?

Article Summary

Cascade is currently a primarily English application. However, there are several ways that it can be customized to support different languages. In this article, we'll go over some of the things you can do if you're planning to implement Cascade in a language other than English. You will need to decide for yourself if the solutions presented will be sufficient for your needs.

Please note that we do not have the ability to control language at all from the actual platform when it comes to "setting up a language at a workspace-level!".

Support for Most Character Sets and Language Input

Anything you enter into Cascade manually - i.e. any of your comments, updates, report names, widget titles, etc. - will retain the correct character set and look exactly the same throughout Cascade as you entered them.

The great news is that when you customize the strategic pieces - Plans, Focus Area, Objective, and so on from the Admin > Strategy model, this'll reflect across the platform without you having to enter this manually in every place, every time!

However, certain labels will retain English in the platform and cannot be customized.

Google Translate Chrome Extension

Many customers have found that enabling the Google Translate Extension for Google Chrome gives a near seamless experience to their users for most parts of the system. This will of course be dependent on the quality of Google's translation to your local language, and also the use of the Google Chrome browser.

A Note About Right to Left (RtL) Support

Cascade does not natively support right to left languages such as Arabic. However, many parts of the system do respect the browser setting that you have configured as your default. For example, if your browser is set to right to left by default, many parts of the Cascade UI will automatically render correctly in the right to left style.

Some parts of the system however do not support this very well, such as unstructured data on charts and other graphical reports. Structured data such as on the strategy planner and reports work reasonably well however.

Some Other Limitations for Non-English Support

In addition to the system, it's worth noting that there are some other limitations you should be aware of if you're planning to deploy Cascade in a language other than English:

  • Our default help content is only available in English at present.
  • The same applies to our videos, guides and webinars - English only.
  • Our support team will do our best to support you over live chat, however we cannot guarantee the availability of support staff to respond in any language other than English.

Ultimately we will continue to enhance our support for different languages over time, however at present you will need to make a judgement call about whether Cascade currently suits your needs. We would be happy to offer an extended free trial of the solution for you to figure this out!

You might see styling issues and some unknown errors while using other languages either manually or though Google translate extensions. In that case, please react to us, and we can see what can be done best!

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