***Please reference your invoice number (IN-XXXXXXX) when making payment***
If you have any questions, contact us at subscriptions.billing@cascade.app.
Note: nearly all of our customers are contracted with Responsis Pty Ltd, not Cascade Strategy USA. If you are unsure with entity you are contracted with, please reach out to subscriptions.billing@cascade.app and we can quickly confirm this for you.
For customers contracted with Responsis Pty Ltd paying in USD, or any other other non-AUD currencies
Company Name:
Responsis Pty Ltd
Company Billing Address:
Suite 4.02, Level 4, 59 Goulburn Street
Haymarket, NSW 2000, Australia
Bank Name:
CBA
BSB (if needed):
062-033
Account Number:
1096 0373
Bank Address:
300 Elizabeth St
Surry Hills, NSW 2010, Australia
SWIFT Code:
CTBAAU2S
(If SWIFT Code requires 11 digits, use CTBAAU2SXXX.)
For customers contracted with Responsis Pty Ltd paying in AUD
Company Name:
Responsis Pty Ltd
Company Billing Address:
Suite 4.02, Level 4, 59 Goulburn Street
Haymarket, NSW 2000, Australia
ABN:
26160406100
Bank Name:
CBA
BSB (if needed):
062-033
Account Number:
1088 4980
For customers contracted with Cascade Strategy USA, Inc. paying in USD
Pay To (Bank Name/ Address):
Silicon Valley Bank
Attn: Santa Clara Branch
2625 Augustine Drive, Suite 301
Santa Clara, CA 95054
Account Name:
Cascade Strategy USA, Inc.
ABA Routing & Transit #:
121140399
Account #:
3303733876
SWIFT Code (If Needed):
SVBKUS6S
You can download a copy of our W-9 Form here.
Check Payments:
Mail to:
Cascade Strategy USA, Inc.
(Suite 11C) 30 Wall Street
New York, NY, 10005
USA
FAQs
Where can I see my billing information?
You can view your subscription details in the Billing tab of the Administration page alongside details of your subscription and links to view invoices. Note: Only Admins have access to billing.
What payment methods do you accept?
We accept all major credit cards – Visa, Mastercard, American Express and Discover.
When will I be charged?
You can find the next billing date on the billing page of your workspace, Admin > Billing. Payments happen on the same calendar day, monthly or annually depending on the period of subscription selected.
If I remove a user mid-period, will I be credited for the remaining time?
Yes, a credit will be applied for your account for any remaining time above the minimum seat cap on your plan.
If I add a user mid-month, how will I be charged?
If you are above your minimum user limit, a pro-rated charge will be applied to your card immediately. The ongoing charge for the new user will be added at your next billing date.
If adding a new users means you're still at or below your minimum user commitment, no additional charges will be taken.
I've been charged incorrectly, what should I do?
You can reach out to Cascade Support.